Play Smart, Stay in Control
3020 Responsible Gaming
At 3020, we believe that entertainment should always feel good. This page outlines the tools, guidelines, and support resources available to help every member in the Philippines enjoy our platform safely and within their personal limits.
Our Commitment to Safe Play
At 3020, responsible gaming is not just a policy — it is a core part of how we operate and how we look after every member who plays on our platform in the Philippines. We understand that for most players, online betting and gaming are a form of entertainment, and we are committed to keeping it that way. Our platform is strictly for adults aged 18 and above, and we verify member age during the registration process to ensure this rule is consistently enforced. We provide a range of practical tools so that members can maintain full control over their spending, session time, and account activity at all times. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the self-management tools available in your account or to contact our support team immediately. 3020 also works alongside recognised responsible gaming organisations to ensure that our approach meets the highest standards expected of a licensed online entertainment platform. Your wellbeing always comes first — the games can wait.
Deposit and Spending Limits
One of the most effective ways to stay in control of your gaming activity is to set clear financial boundaries before you begin playing. 3020 allows members to set daily, weekly, or monthly deposit limits directly from their account settings, giving you a firm cap on how much Philippine pesos you can add to your account within any given period. Once a limit is set, it takes effect immediately and cannot be raised without a mandatory cooling-off period, which gives you time to reflect before making any changes. We encourage all members to set a deposit limit that is comfortable within their personal budget and does not affect everyday financial commitments. If you need guidance on how to adjust your limits, our FAQ page has step-by-step instructions to help you get started. Responsible spending makes the entire gaming experience more enjoyable and sustainable over the long term.
Session Time Reminders
Losing track of time while playing is one of the most common ways that gaming can shift from recreation into an unhealthy habit, which is why 3020 offers optional session time reminders for all registered members. You can set an alert to notify you after a chosen period of continuous play — whether that is thirty minutes, one hour, or any interval that suits your lifestyle. When the reminder activates, we recommend taking a short break, stepping away from the screen, and checking in on how you feel before deciding whether to continue. Keeping your sessions time-bounded helps you maintain perspective and ensures that gaming remains a fun part of your day rather than dominating it. These reminders are easy to set up and can be updated at any time through your account preferences. Building healthy habits around your play sessions is one of the simplest and most effective responsible gaming steps you can take.
Self-Exclusion and Cool-Off
If you feel that you need a break from gaming, 3020 offers both short-term cool-off periods and longer self-exclusion options to support you. A cool-off period temporarily suspends your ability to place bets or access games for a duration you choose — from 24 hours up to several weeks — while keeping your account and balance intact for when you return. Self-exclusion is a stronger measure that blocks access to your account for an extended period, and during this time you will not receive any promotional communications from us. Both options can be activated quickly through your account settings or by contacting our support team directly. We take self-exclusion requests seriously and process them promptly without requiring lengthy justification from the member. If you are unsure which option is right for your situation, speaking with our support team can help you decide on the most appropriate step. Taking a break is a sign of self-awareness, not weakness, and we fully support your decision to do so.
Support for Friends and Family
Problem gambling can affect not just the individual but also the people around them, and 3020 recognises the important role that family members and close friends can play in identifying and addressing harmful gaming behaviour. If you are concerned about the gaming habits of someone you know, we encourage you to approach the conversation with care, empathy, and a focus on practical solutions rather than blame. You can contact our support team to discuss options confidentially, and we can guide you on the steps available to help protect a member who may be struggling. Philippine-based support services are also available for families navigating this situation, and we can point you in the right direction. Remember that early intervention is far more effective than waiting for a crisis — reaching out as soon as you notice warning signs can make a significant difference. At 3020, we believe in a community of players who look out for one another and take shared responsibility for healthy gaming culture.
Know the Signs
When Gaming Stops Being Fun
Most people who play on 3020 enjoy the experience without any issues. However, it is important to be aware of the warning signs that can indicate gaming is becoming a problem. If any of the following applies to you or someone you know, we strongly encourage reaching out for support.
- Spending more money than you planned or can afford
- Chasing losses by placing larger or more frequent bets
- Feeling irritable or anxious when not playing
- Neglecting work, family, or daily responsibilities to play
- Borrowing money or selling belongings to fund gaming
- Hiding your gaming activity from people close to you
- Feeling like gaming is your only source of excitement
- Unable to stop even after deciding to cut back
If you recognise these signs, please do not hesitate to use the self-exclusion tools in your account or contact our support team. You can also find further guidance on our FAQ page. Remember: help is always available, and taking action early makes recovery much more manageable.
Ready to Play the Right Way?
Set your limits, stay in control, and enjoy everything 3020 has to offer — sports betting, jackpot games, and more — all on a platform that genuinely puts your wellbeing first.
18+ only. If you need help, visit our FAQ or review our Terms and Conditions.