Your Data, Our Responsibility
3020 Privacy Policy
At 3020, we take your personal data seriously. This Privacy Policy explains what information we collect from registered members in the Philippines, how we use it, and how we keep it safe. By using our platform, you agree to the practices described on this page.
Information We Collect
When you register for a 3020 account, we collect the personal information you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as your betting history, game activity, session duration, and device or browser data. Where required for identity verification under Philippine regulations, we may ask you to submit a valid government-issued ID or other supporting documentation to confirm your identity and age. Technical data — including your IP address, device type, operating system, and approximate location — is collected automatically each time you access our platform, and this information helps us maintain security and improve your experience. We may also collect records of any communications you send to our support team, including enquiries about your account, transactions, or platform features. All information collected is used solely for the purposes described in this Privacy Policy and is not sold, rented, or traded to any third party for marketing purposes. If you choose not to provide certain required information, we may be unable to create or maintain your 3020 membership in accordance with our Terms and Conditions.
How We Use Your Data
The personal information we hold is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable Philippine laws. We use your data to personalise your experience on the platform — for example, to remember your preferences, display relevant promotions on our Latest Promotions page, and tailor game recommendations across our Sports, Jackpot, and Games sections. Transaction and activity data is used to detect and prevent fraud, money laundering, and other prohibited conduct as outlined in our Terms and Conditions. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are considered essential to your membership and cannot be opted out of. Aggregate, anonymised data may be used internally for platform analytics and product development, but this data does not identify you individually. 3020 will never use your personal information to make fully automated decisions that produce significant legal or financial effects without your awareness.
Sharing and Disclosure
3020 does not sell, lease, or share your personal data with third-party advertisers or marketing companies under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and hosting providers — but only to the extent necessary for them to perform their services, and all such partners are contractually bound to maintain the confidentiality of your data. In cases where we are required to disclose information to comply with Philippine law, a court order, or a lawful request from a government authority, we will provide only the minimum data required by that legal obligation. If 3020 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but you will be notified of any such change and your rights under this policy will continue to apply. We will never disclose your personal data to other members or to the general public. Any third-party links or integrations that may appear within the platform are governed by those parties' own privacy practices, and we recommend reviewing them separately if you interact with those services.
Data Security and Retention
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction, including encryption of sensitive data in transit and at rest. Access to personal data within the 3020 organisation is strictly limited to staff members who need it to perform their job functions, and all such personnel are bound by confidentiality obligations. While we make every reasonable effort to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine regulatory and financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised. If you request account closure, we will process the deletion of your personal data in accordance with our legal retention requirements and will confirm the outcome to you in writing.
Your Rights as a Member
As a registered member of 3020 based in the Philippines, you have the right to request access to the personal data we hold about you, and we will provide a copy of that information within a reasonable timeframe upon receipt of a valid request. You may also request that we correct any inaccurate or incomplete data on your account — simply log in and update your profile, or contact our support team for assistance. If you believe we are processing your data unlawfully or beyond what is necessary for the purposes described in this policy, you have the right to request that we restrict or delete that data, subject to any overriding legal obligations we may have. You may withdraw consent for non-essential communications at any time, though this will not affect the lawfulness of any processing that took place before your withdrawal. To exercise any of these rights, please reach out to us via the contact details available on our About Us page. We are committed to responding to all data-related requests promptly, fairly, and in accordance with applicable Philippine privacy law.
Cookies & Tracking
How We Use Cookies
Essential Cookies
These cookies are required for the platform to function correctly. They enable core features such as keeping you logged in during your session, remembering your preferences, and maintaining the security of your account. Essential cookies cannot be disabled without affecting your ability to use the platform, and they do not collect information that could identify you for advertising purposes. They are active only for the duration of your browsing session or a short defined period thereafter.
Analytics Cookies
We use anonymised analytics data to understand how members navigate the platform, which sections receive the most engagement, and where technical issues may be occurring. This data is aggregated and does not identify individual users. Analytics insights allow us to continuously improve the experience across our Sports, Jackpot, Games, and Bet sections. You may opt out of analytics tracking through your browser settings without affecting your access to the platform's core features.
Preference Cookies
Preference cookies store settings you have chosen — such as your language preference, display options, or last-visited section — so that the platform feels familiar each time you return. These cookies improve convenience but are not essential to the platform's operation, and you can clear them at any time through your browser without losing your account data. Clearing preference cookies will simply reset your stored settings to their defaults on your next visit.
Most web browsers accept cookies by default, but you can adjust your browser settings to refuse or delete cookies at any time. Please note that doing so may affect certain features of the 3020 platform. For more information about managing cookies, refer to your browser's help documentation. If you have questions about our cookie practices, our FAQ page may be helpful, or you can reach us directly through the details on our About Us page.
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